1. Introduction
This Privacy Policy explains how Sally’s Pipe Dream (“the Company,” “we,” “us”) collects, uses, and protects your personal data when you use our services, contact us, or visit our website. We are committed to protecting the privacy and security of your personal data in accordance with relevant UK data protection laws.
Effective date: 24 November 2025
Version: 1
2. Data controller contact details
If you have any questions about this policy or our data practices, please contact us:
3. The data we collect
We collect and process the following types of personal data:
- Contact data: Includes names, email addresses, and telephone numbers provided when you request a quote, book a service, or use our contact form.
- Service data (transactional): Includes your service address, details of the work requested or completed, invoicing details, and payment records. This data is necessary to fulfill our service contract with you.
- Technical data: Includes your IP address, browser type, and device information collected automatically when you browse our website (via tools like Google Analytics).
4. How and why we use your data
We use your personal data based on a defined legal basis:
- To fulfil a contract: To process your requests, provide quotations, schedule appointments, and complete the plumbing or heating work you have hired us for.
- For legitimate business interests: To maintain our records, manage our business operations (e.g., accounting and scheduling), and maintain security.
- For legal compliance: To meet our legal and regulatory obligations, such as tax requirements in the UK.
5. Data storage and security
We take reasonable steps to ensure your data is treated securely and in accordance with this policy. Your data is stored on secure, encrypted systems. We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including the retention of records required by law (e.g., financial and warranty records).
6. Data sharing
We do not sell, trade, or otherwise transfer your personal data to outside parties for marketing purposes.
We may share your data only with trusted third parties necessary to operate our business, such as:
- Payment processors: To securely process payments.
- Accounting/invoicing software: To manage our financial records.
- Scheduling software: To manage and track service appointments.
7. Embedded content from other websites
Pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
8. Cookies
This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
9. Your legal rights
Under UK data protection law, you have the following rights regarding your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
If you wish to exercise any of these rights, please contact us using the details provided above.
