Frequently Asked Questions (FAQ)

We operate with complete honesty. You will never be charged a separate call-out fee.

Our standard charge is £80 per hour. This rate applies to all labour carried out and is exclusive of the cost of any parts required for the job.

The price for any necessary parts will be added to the hourly labour charge.

All fees quoted are exclusive of VAT, which will be applied as required.

Certain jobs are offered at set prices. In these cases, a detailed quotation will be provided prior to commencing work.

We are your trusted local experts! Our dedicated team covers the entire M4 corridor, including the primary hubs of Swindon, Bracknell, Reading, Newbury, Thatcham, Wokingham, Chippenham, and Cirencester. This comprehensive service area also covers all the surrounding market towns and satellite villages, including but not limited to:

• The Cotswolds North of Swindon: Fairford, Lechlade, Royal Wootton Bassett, Cricklade, Ashton Keynes, Malmesbury, Tetbury, and Bibury.
• The A4 Corridor (West Berkshire): Woolhampton, Midgham, Hungerford, Kintbury, and Lambourn.
• South of Reading: Theale, Sonning. Pangbourne, Mortimer, and Tadley. We’re always nearby when you need us.

Payment is due immediately upon the completion of the work. We accept payment via Bank Transfer, Credit/Debit Card, or Cash. Details are provided on your electronic invoice.

We are confident in our quality, which is why all our workmanship is guaranteed for a full 28 days. This gives you complete peace of mind, knowing the job was done correctly and reliably the first time.

This water hammer noise is caused by a sudden change in water pressure, often when a valve closes quickly (like in a washing machine or tap), sending a shock wave through the pipes. We can resolve this by installing specialised arrestors or a pressure-reducing device to protect your system components.

The clearest sign of a failed Part 2 Ball Valve in your cold water tank is continuous water running from your overflow pipe (usually located in the external eaves of your home). This means the valve may have failed and could be continuously filling the tank, which needs urgent repair to avoid damage.

Absolutely. Our team works meticulously to detect and trace the source of hidden leaks, minimising disruption to your property. We don’t just fix the pipe – we ensure the repair prevents any further, costly damage.

Old, mouldy silicone sealant is not only unsightly but can also become compromised, allowing water to seep behind shower trays, baths, or sinks. We chemically clean the area and apply new, high-quality sealant to fully restore the watertight barrier.

G3 certification is all about your family’s safety.

G3 is the section of the UK Building Regulations that covers the installation and maintenance of unvented hot water systems. These are pressurised hot water cylinders that operate directly off the mains water supply, rather than relying on a cold water storage tank in the loft.

Because unvented cylinders operate under mains pressure, they can be dangerous if incorrectly installed or maintained. A faulty cylinder could overheat and, in extreme cases, cause an explosion. For this reason, only plumbers who hold a specific G3 qualification are legally permitted to install, commission, or carry out certain types of work on unvented hot water systems.

The qualification involves both theoretical training and practical assessment, and qualified engineers are expected to understand the safety devices fitted to unvented cylinders, such as the pressure relief valve, temperature relief valve, and expansion vessel, and ensure they are correctly installed and functioning.

Because our team at Sally’s Pipe Dream is G3 qualified, you can trust that your high-pressure hot water cylinder will be installed and maintained safely and legally, eliminating the risk of dangerous failure.

This usually indicates an efficiency issue. Radiator cold spots are typically caused by sludge and corrosion (magnetic sludge at the bottom) or trapped air (cold at the top). We can rectify this with a chemical clean and inhibitor treatment or by bleeding the system.

At times, the TRV or radiator could have failed, we can replace these products for you.

If you notice any leaks or unusual noises, it’s important to get in touch with us straight away. Our experienced team will promptly assess the issue and recommend the best course of action to restore your heating system to optimal condition.

Our Chemical Clean offers a gentle, non-invasive way to enhance your heating system’s efficiency. It works by breaking down sludge and protecting against corrosion. It could help with energy efficiency and reduce your heating bills, as well as improving the longevity of your heating system.

It is worth bearing in mind that the chemical cleaner will move through your boiler, radiators, pipework, valves and central heating pump